Assignment on Ncc Bank

Assignment on Customer Satisfaction of National Credit & Commerce (NCC) Bank Limited, Bangladesh Company Profile: National Credit and Commerce Bank Ltd. bears a unique history of its own. The organization started its journey in the financial sector of the country as an investment company back in 1985. The aim of the company was to mobilize resources from within and invest them in such way so as to develop country's Industrial and Trade Sector and playing a catalyst role in the formation of capital market as well.Its membership with the browse helped the company to a great extent in this regard. The company operated upto 1992 with 16 branches and thereafter with the permission of the Central Bank converted in to a full fledged private commercial Bank in 1993 with paid up capital of Tk. 39. 00 corore to serve the nation from a broader platform. Since its inception NCC Bank Ltd. has acquired commendable reputation by providing sincere personalized service to its customers in a technolog y based environment.The Bank has set up a new standard in financing in the Industrial, Trade and Foreign exchange business. Its various deposit ; credit products have also attracted the clients-both corporate and individuals who feel comfort in doing business with the Bank. Mission: To mobilize financial resources from within and abroad to contribute to Agriculture's, Industry & Socio-economic development of the country and to play a catalytic role in the formation of capital market.Vision: To become the Bank of choice in serving the Nation as a progressive and Socially Responsible financial institution by bringing credit & commerce together for profit and sustainable growth.Our wide range of merchants include Hotels, Restaurants, Airline and Travel Agents, Shopping Malls, Hospitals, Jewellery Shops, Mobile Phone and Internet Service Providers, Petrol Pumps and many more! Now NCC Bank Visa Credit Cards can also be used at all 142 ATM’s Booth and 600 POS (Point of Sale) of Dut ch-Bangla Bank. Instant Cash Advance: You do not need to carry cash any more if you have a NCC Bank Credit Card. You can withdraw cash up to 50% of your credit limit from any ATM across the country that shows Visa logo. Credit Facilities: NCC Bank Visa Credit Card offers you free Credit facility up to 45 days and minimum of 15 days without any interest (Purchase only). Supplementary Card | | | |NCC bank Visa Credit Card holder can also enjoy spouseCredit Card free of cost for lifetime and issue more Supplementary card. | | | |Reward Programs | | | |As a NCC Bank Visa Credit Card holder, you will accumulate Treasure points for every purchase made by using Visa Credit Card. For every Tk. | |50 and USD 1 spent on your Credit Card, you will earn 1 and 1. 5 Treasure Point accordingly and be closer to redeeming the reward of your | |choice. | | |Flexible Payment Option | | | |With the NCC Bank Visa Credit Card, you have the convenience to pay as little as 5% of your outstanding (or Tk. 50 0, whichever is higher) | |on the Card account every month, thus having the power and flexibility to plan your payments. | | | |Auto-Debit Payment Facility | | | |With the NCC bank Credit Card, you no longer have to stand in long queues for paying your monthly bill. You can pay your monthly bill | |through NCC Bank Account by instruction Auto-Debit. | | |Corporate Visa Credit Card | | | |Corporate is characteristic of individuals acting together; â€Å"a joint identity†; â€Å"the collective mind†; â€Å"the corporate good†. | | | |The new dimension of NCC Bank Visa Credit Card is Corporate Credit Card which has already started to benefit the Corporate Houses. | Objective of Corporate Customers *Fast and Accurate Services *Effective Communication *Attractive Pricing (Annual fee 50% discount on card fee) *Strong Communication *Smiling faces of the Bankers *Good Ambience in the Bank Our Corporate Offer Particular |Small (10-100) |Medium (101-500) |Large (500 above ) | |Card Fee |50% |50% |(Negotiable) | |Rate of Interest |2% |2% |2% | |Cash Withdrawal |2% |2% |2% | |Purchase |2% |2% |2% | |Maximum period of interest free |45 Days |45 Days |50 Days | |Replacement Card Fee |Charges |Charges |Free | |Late Payment Charge |Charges |Charges |Free | |Excess Over Limit Charges |Charges |Charges |Free | |Balance Transfer Facilities | | ||If anyone holds other Bank Credit Card, then NCC Bank will issue a credit card with equivalent limit and will issue a pay order by debiting| |card A/C from balance transfer option for the equivalent amount of total outstanding in order to full settlement and cancellation of other | |Bank A/C. | |Remittance Products | | | | | | |[| | | |p|Special Interest rate on Savings and Term Deposits | | |i| | | |c| | | |]| | | |[| | | |p| | | |i| | | |c| | | |]| | | | | | | |[| | | |p|Wage Earners Welfare Deposit Pension Scheme | | |i| | | |c| | | |]| | | |[| | | |p| | | |i| | | |c| | | |]| | | | | | | |[| | | |p|Loans for Real E state (Land purchase and House construction/renovation) | | |i| | | |c| | | |]| | | [| | | |p| | | |i| | | |c| | | |]| | | | | | | |[| | | |p|Advance against Regular Remittance | | |i| | | |c| | | |]| | | |[| | | |p| | | |i| | | |c| | | |]| | | All Services: |Brokerage House | | | | | | | |[pic][|Member, Dhaka Stock Exchange Ltd. |pic] | | | | | |[pic][|Full Service Depository Participant | |pic] | | |Treasury Service | | | | | | | |[pic][|Primary Dealer of Govt.Approved Securities | |pic] | | | | | | | |Remittance Service | | | | | | | | | | | |[pic][|Correspondence arrangement with more than 330 Financial Institutions all over the World | | |pic] | | | | | | | |[pic][|For Wage Earners Remittance we have Agency arrangement with 12 reputed Exchange Housescovering major Locations of our Expatriates | | |pic] | | |